BackRubz Cancellation Policy
We want to give every client the time and attention that you deserve for your service. We understand that sometimes circumstances arise and you need to make adjustments to your plans. Our policy is intended to ensure that we have the opportunity to fill any last-minute availability. We don’t want to make any clients on the waiting list miss their chance to book an appointment or receive a service. If you must cancel or rebook your appointment, we respectfully request at least 24 hours’ notice.

In order to help facilitate smooth booking and cancellations of appointments made within our studio, BackRubz requires a credit or debit card on file when booking your service.

If you cancel your appointment without giving at least 24 hours' notice prior to your appointment will result in a charge of 60% of the service amount. Any “no shows” will be charged 100% of the service amount.

Please understand that your appointment time was set aside just for you. Appointments made within the studio mean that we’ve reserved space and a therapist, specifically for you. Appointment dates for services help us to make sure that clients don’t miss the opportunity to receive services. So, we want to make sure that everyone is available to fill that appointment time.

The cancellation fee will be charged to your credit or debit card on file.